Shipping policy

Refund Policy for Packages Returned Due to Incorrect Address

At thekkiinngg , we strive to ensure customer satisfaction at every stage of their shopping experience. However, in some cases, a package may be returned to our warehouse due to an incorrect address provided during checkout. We would like to explain our refund policy in these situations.

1. Address Verification

It is the customer's responsibility to provide a complete and accurate shipping address when placing an order. We advise you to verify the accuracy of your address, including the postcode, street details, apartment or door number, and any other information necessary for delivery.

2. Incorrect Address Cases

If the package is returned due to an address error (e.g. incomplete address, wrong postcode, or missing information), we will not be able to refund the shipping costs. Refunds will only be made for the amount of the returned items, not the shipping costs.

3. Refunds for Returned Items

Items returned due to an incorrect address will be refunded within [insert number of days] after they are received at our warehouse. The refund amount will be equal to the price of the returned items, excluding shipping costs.

4. Resending the Package

If the address provided is incorrect, we can offer to resend the package after confirming the correct address, provided that the customer is responsible for the reshipping costs. A quote for these reshipping costs will be sent before the package is sent.

5. Contact Us

If you believe that the address provided is correct but the package was returned due to a carrier error, please contact us at [email address or phone number] so that we can investigate the situation and find the best solution.

Thank you for your understanding and cooperation.